vip71 Privacy Policy — Your Data, Your Rights

Introduction

This Privacy Policy describes how vip71 ("the Platform", "we", "us", "our") collects, uses, stores, and protects personal data provided by or generated about registered users ("you", "your", "Player") when you access or use the vip71 website at vip71.pro and all associated services, including casino games, sports betting, promotions, and customer support.

By creating an account on vip71, making a deposit, or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. This Privacy Policy forms part of the vip71 Terms and Conditions and should be read together with those Terms.

vip71 collects only the personal data that is necessary to provide and operate the Platform securely and in compliance with our obligations. The categories of data we collect are set out below.

vip71 processes personal data for specific, lawful purposes directly related to the operation of the Platform and the delivery of services to you as a registered Player. We do not use your data for any purpose beyond those set out below without first obtaining your explicit consent.

• Account creation, verification, and ongoing account management, including processing deposits, withdrawals, and bonus allocations.
• Identity verification and Know Your Customer (KYC) compliance, including age verification to enforce the 21+ age restriction applicable to all Players.
• Fraud prevention, money laundering detection, and security monitoring to protect both the Platform and individual Players from financial crime and unauthorised access.
• Responsible gaming oversight, including monitoring gambling patterns that may indicate problem gambling, enforcing deposit limits and self-exclusion settings, and responding to responsible gaming requests.
• Customer support delivery, including investigating and resolving disputes, responding to queries about game outcomes, deposits, withdrawals, or account issues.
• Sending account-related communications, including transaction confirmations, security alerts, and important updates to these Terms or this Privacy Policy. We do not send unsolicited marketing messages without your consent.

Where you have provided separate consent, vip71 may use your contact details to communicate promotional offers, bonus announcements, and seasonal campaigns. You may withdraw this consent at any time by contacting support.

vip71 processes your personal data under the following legal bases, each applied to the relevant processing activity described in Section 2 above.

• Contractual necessity: processing required to fulfil our obligations under the Terms and Conditions you accepted at registration, including account management, transaction processing, and game delivery.
• Legal obligation: processing required to comply with applicable law, including anti-money laundering obligations, age verification requirements, and responses to lawful requests from competent authorities.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and customer support quality assurance, where these interests are not overridden by your data protection rights.
• Consent: processing for optional marketing communications and personalised promotional offers, where you have explicitly opted in. You may withdraw consent at any time without affecting the lawfulness of prior processing.

vip71 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

Categories of Third-Party Recipients

• Payment service providers: bKash, Nagad, and Rocket receive transaction reference data necessary to process deposits and withdrawals on your behalf. These providers operate under their own privacy policies and security frameworks.
• Identity verification and KYC partners: where identity document verification is required, data may be shared with accredited verification service providers for the sole purpose of confirming your identity and age.
• Fraud prevention and security systems: anonymised or pseudonymised data may be shared with fraud detection systems to identify patterns associated with money laundering, multi-accounting, or bonus abuse.
• Legal and regulatory authorities: where we are required by law, court order, or lawful request from a competent authority to disclose personal data, we will do so to the minimum extent legally necessary and will notify you where permitted by law.

vip71 processes financial transactions via bKash, Nagad, and Rocket — the three mobile wallet platforms most widely used by players in Bangladesh. Understanding how payment data is handled is important, and we are transparent about our approach.

When you initiate a deposit or withdrawal on vip71, you are redirected to or prompted to use your own mobile wallet app. vip71 does not have access to your wallet PIN, password, or full wallet credentials at any point in this process. The data vip71 receives from a completed transaction is limited to the following.

• The mobile number registered to the sending or receiving wallet, for the purpose of matching the transaction to your vip71 Account.
• The transaction reference number generated by the wallet provider, used for dispute resolution and audit trail purposes.
• The transaction amount in Bangladeshi Taka (৳), used to credit or debit your vip71 Account wallet accordingly.

vip71 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures are designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Key security controls in place on the vip71 Platform include the following measures, each selected to address specific risks associated with online gaming and financial transaction processing in the Bangladesh market.

• 256-bit SSL/TLS encryption on all data transmitted between your device and the vip71 servers, ensuring that data in transit cannot be intercepted or read by unauthorised parties.
• Encrypted storage of sensitive account data at rest, including password hashes stored using industry-standard one-way hashing algorithms so that even vip71 staff cannot retrieve your original password.
• Role-based access controls limiting which vip71 staff members can access personal data, with access granted only on a need-to-know basis and subject to internal audit logging.
• Real-time fraud detection and anomaly monitoring systems that flag unusual account activity — including rapid successive deposits, atypical withdrawal patterns, and login attempts from unrecognised devices — for immediate review by our security team.

vip71 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The specific retention periods applicable to the main categories of data we hold are set out below.

Account data and transaction records are retained for a minimum of five years following the closure of your account, in order to meet anti-money laundering record-keeping obligations and to enable the resolution of any disputes that may arise after account closure. Gaming activity logs and responsible gaming records are retained for the same period. Communications data held for customer support purposes is retained for two years. Where you withdraw consent for marketing communications, your contact details are removed from our marketing lists within 30 days.

As a user of the vip71 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or by email at [email protected]. We will respond to all verified requests within 30 days.

Please note that some rights are subject to exceptions. For example, we cannot erase transaction records that we are legally required to retain, and we cannot provide data portability where doing so would reveal another individual's personal data. We will explain any applicable limitation at the time you make a request.

vip71 uses cookies and similar tracking technologies on the Platform to ensure the site functions correctly, to maintain your login session securely, and to analyse how the Platform is used so we can improve our services. We do not use third-party advertising cookies or cross-site tracking cookies.

Types of Cookies We Use

• Strictly necessary cookies: required for the Platform to function, including session authentication tokens that keep you logged in securely during your visit. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: remember your preferences such as language selection and responsible gaming settings (e.g. deposit limit values), so you do not need to re-enter them on each visit.
• Analytics cookies: collect aggregated, anonymised data about how users navigate the Platform — including pages visited, time spent on each section, and common exit points — used to improve site performance and user experience.

You can manage cookie preferences through your device's browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in and using the Platform's core features. Disabling analytics cookies will not affect your ability to use the Platform but will limit our ability to improve it based on real usage data.

The vip71 Platform is strictly for adults aged 21 years and above. vip71 does not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not register, access, or use the Platform under any circumstances.

If vip71 becomes aware that an Account has been registered by or on behalf of a person under the age of 21, we will immediately suspend that Account, void any associated transactions, and permanently delete all personal data associated with that Account in accordance with our data retention policy. Parents and guardians who suspect that a minor has registered on the Platform are encouraged to contact us immediately at [email protected].

vip71 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The most current version of this Privacy Policy will always be available at vip71.pro/privacy-policy and will carry a revised effective date at the top of the document.

Where a change to this Privacy Policy materially affects how we process your personal data, we will endeavour to provide reasonable prior notice via your registered contact details. Continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how vip71 handles your personal data, please contact our support team. We are available 24/7 via live chat on the Platform, or by email at [email protected] (plain text only — not a clickable link).

We aim to acknowledge all data rights requests within 5 business days and to resolve them fully within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it at the earliest opportunity.